You will have 7 days after an item is delivered to you to notify us that you want to return the item under certain policy which is mentioned below. This means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. However, after 7 days time period, we will not be able to accommodate any change, return or refund requests. To be eligible for a return, your item must be unused and in its original box (unbroken) that you received it. It must also be in its same packaging. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at (+92)-3091455251 which is available from 12 am to 9 pm everyday.

 We will offer you a full refund or exchange on faulty goods. Refunds (if applicable) Once your return is received and inspected, we will call you to notify you that we have received your returned product.  If you return request is approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping to return your product, you should mail your product to our warehouse: F-31, HS Accessories Electronics Toys, First Floor, Pace Shopping Mall, Link Road Model Town, Lahore. Contact No 03134960696″ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Returning an item is simple,  just follow the steps mentioned below:

  • • Check if your product meets all requirements
  • • Call the qualitybuy helpline and request a return
  • • Fill out the return form
  • • Pack items and attach the return label
  • • Arrange product pick up or drop off
  • • Your returned item will be Quality Checked

If validated and Quality Check passes, you will be

What are the conditions for returning an item and what is the procedure?

Your item cannot be returned if it belongs to one of the following restricted categories . (These categories are restricted from returns owing to certain business, health or hygiene reasons).

  • • Cosmetics of brands when their seals are broken
  • • Stuff toys, toys items that can’t be packed after opened.
  • • Hair appliances burned due to high voltage or temp issues.
  • • Skin-care or hair-care products if they doesnt suit your skin or body.
  • • Perfumes and Fragrances
  • • Custom or Made to Order products
  • • Certain Sale products (over 20% off)

Note: We will make 3 attempts to return the product to you. Please make sure to be available for a scheduled delivery.


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